What Personal Data We Collect
If you give us or we hold your personal information, this indicates that you consent to our using it, and we will treat it in accordance with this policy. We respect your privacy and the choices you make about how you want us to contact you.
Personally Identifying Information - We collect personal contact information such as your name, address, contact details including your e-mail address, mobile number and other provided contact details. We also collect personal data from other sources including :-
- any forms you fill in at any time,
- over the telephone;
- from interactions with online presences including apps;
- other companies and businesses which have your permission to share your personal data with us and others from time to time
We retain your emails as part of our records and may use the information for the purposes set out in this Privacy Notice.
Cookie Generated Information
Sensitive Personal Data
We do not collect sensitive personal data.
We do not record telephone conversations.
How We Use Your Personal Data
We require these details in order to ensure we provide you with the correct goods ordered. We store your personal data and use it for the purposes set out below and as notified to you from time to time.
We also use your personal data for these purposes:
To tell you of any changes to our terms and conditions or of our Privacy practices. If you continue to deal with us we will treat that as acceptance of our new Privacy terms. You may object to us by notice in writing to the Contact address.
We may also need to provide it to other firms who provide us with services (such as an IT management firm) to keep our systems running and other services we need. We will take our normal commercial measures to keep your data safe. We will ensure that these parties only process your personal data in accordance with our express instructions.
We may also pass it to outside businesses and others to help fulfil the contract, deliver services and other reasons consistent with this Privacy Notice and others.
We use your personal information to manage and to provide the goods or services ordered and collect payments.
- Online courier services
We use your data to register you to use the website and manage your account. The information we need to register a user is an email address and a password. We may ask further questions for different services. Unless stated, all registration questions are compulsory.
Credit searches which will not leave a credit footprint and will be automatically deleted after 12 months. Which does not involve a view of your financial information, just publicly available credit score data as to your status.
Where you have given consent to market you we will send you our marketing and promotional materials for services, products, surveys, competitions, events and other activities we think useful to you.
We (and third parties under contract with us) use customer contact information to personalise the types of information you receive from us, to determine customer satisfaction with products and/or services we have provided and to improve the operation of our services to you.
For internal business purposes including aggregating information, cross matching and pooling data for effective data management, to understand your needs, improve security, devising, deploying and measuring marketing campaigns and other similar and reasonable business purposes.
You can withdraw your consent to any marketing at any time by writing to us at the address in the Contact Us section below.
We will also use it for internal business purposes including effective data management, to understand your needs, improving security of data, for statistical analysis, devising, deploying and measuring marketing campaigns and for such and other reasonable business purposes and operational efficiency improvement.
Who We Share With
Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law or regulation. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law.
We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, or to protect the interests of our customers. We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, our Group, or to protect the interests of our customers.
Without limiting the above, we may disclose your Personal Data acting reasonably in the following circumstances: (a) to any debt collection agency, credit or fraud monitoring scheme, security agency, or provider of any information relating to you including your personal financial information and details of how you have performed in meeting any obligations you have to us; (b) to any party we have a commercial relationship for the purpose of accounting and auditing; (c) any disclosure as may be required to engage with professional advisers including, but not limited to, bankers, lawyers, accountants and other consultants; (d) any disclosure within our Data Protection Act notification registered with the Information Commissioner’s Office; and (e) any disclosure as permitted under current UK data protection law.
Keeping Your Data
We keep your personal data for the period we have a relationship and may keep after that in order to comply with record keeping needs and other legal reasons. We will review our retention of your personal data in line with legal circumstances.
We have put in place procedures and other security appropriate to protect the personal information you share with us. We destroy it using secure or certified methods of destruction when no longer needed.
Sending Data Abroad
We do not send your data abroad.
Your Rights and Choices
You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping) we may not be able to delete certain information. If information we hold appears to be inaccurate we will block its use until the position is verified to our satisfaction.
You can correct your personally identifiable information yourself by contacting us with a request for your change. We will change it if you can prove to our satisfaction that our information is incorrect or inaccurate.
You have a right to access your personal data by contacting us as shown below. We may charge you our reasonable costs if your demands are excessive in terms of extent or frequency or are unreasonable in all the circumstances.
You can contact us in the following ways:
By email at firstname.lastname@example.org
In writing to 22-26 Handbridge, Chester, CH4 7JE
By telephone 01244 566486